ServiceMaster Restore Fire and Smoke Damage Restoration

Fire & Smoke Restoration

Fire in the Home

Seeing your home and precious possessions consumed by fire can be one of the most severe losses that a homeowner can experience. After such a devastating loss, reassurance comes from having clear guidance and support in salvaging as much as possible from fire and smoke damage. At ServiceMaster of White Plains, our technicians are more than talented professionals; they're caring people ready to get you back in your home as quickly as possible while keeping you informed every step of the way.

Fire damage goes beyond burning items

  • Ash and smoke can continue to cause damage and corrosion to materials if they are left behind

  • Odors from smoke will stay in a room or a home long after the fire and continue to cause problems if they are not removed

  • In a few minutes, walls and other surfaces can be discolored.

  • In a few hours, finishes on kitchen appliances turn yellow

  • Smoke causes etching in glass after just a short time, and smoke will tarnish metal quickly

Not all fire damage is the same. Our fire restoration process is thorough and proven. It includes:

  • Identifying the source to determine the type of fire that occurred

  • Evaluating the areas that are wet as a result of firefighting that may need treatment

  • Remediating water damage (if any)

  • Evaluating sensitive materials that may be damaged as a result of smoke and soot particles

  • Removing contents from the home, including:

    • Collecting immediate items you may need for the next seven days such as clothing, prescriptions, toys, school books, business needs, etc.

    • Packing out the remaining contents for cleaning and storage

  • Performing structural restoration, including:

    • Removing any charred contents that may seal in smoke such as insulation and burned wood

    • Evaluating carpets and floor coverings that may need to be removed

    • Inspecting the framing of the house and subfloors for safety

    • Treating affected surfaces for smoke odors and sealing to keep any leftover odors from leaking back into the house

  • Cleaning, eliminating odors and deodorizing surfaces to pre-loss condition

  • Returning items to the original location and helping to restore your normal life

Don't try to do it yourself!

The residue left behind after a fire is a biohazard and can cause health problems if it is not taken care of correctly and thoroughly. You do not want to attempt to clean up your home on your own after a fire or you may cause more damage. Only experts with the right training and tools can assure the job is done properly.

Did you know that smoke continues to destroy your home and its contents even after the fire is out?

Smoke that has coated or penetrated surfaces continues to affect the chemical composition of fabrics, metals, walls, ceilings and even tiles. Count on us to handle every aspect of the smoke and soot removal as well as restore areas damaged by fire.

Frequently asked questions

How long will the restoration process take?


Because there are many variables and many services involved in fire and smoke restoration, it is difficult to predict exactly how long the complete restoration will take. Consult with your ServiceMaster of White Plains Restoration Technician on the estimated dates and phases of your restoration project.




Can I clean it myself?


We suggest that you do not attempt any “do-it-yourself” cleaning methods without consulting your ServiceMaster of White Plains Restoration Technician. Pretesting, using the right cleaning agent for the particular item, mixing deodorizing agents with cleaning solutions and using correct dilution rates are just some of the ways a fire restoration technician expertly controls the results. Professional cleaning systems and products used by experienced, trained ServiceMaster of White Plains Restoration Technicians give you the best chance for complete restoration of your belongings.




What are some safety concerns?


At ServiceMaster of White Plains, occupant and worker safety is the top priority. During the initial inspection, safety hazards are identified and addressed, including debris removal, air quality, electrical hazards, slip and trip hazards, etc. Burnt electrical cords and appliances are separated out for disposal, and questionable electrical appliances are unplugged and tagged for evaluation of safe operation. Electrical power may be turned off and kept off until evaluation by a licensed electrician.




Can I turn my heating and air conditioning unit on?


We recommend that you not turn on your furnace or air conditioning unit without clearance from the HVAC contractor.




What items do I keep in my possession?


Cash Medications Valuable jewelry Checkbooks Personal documents Valuable paintings Flammables Pets Weapons / ammunition Gasoline Cans Stamp / coin collections




How do I keep track of non-restorable items?


We recommend you make a list of items (including food items) deemed nonrestorable. Use a format like the sample below, or obtain a similar form from your insurance company. Make a copy for your insurance company and keep one for yourself.




Do I need to move out of my property during this process?


This is ultimately your decision. Some things you may want to consider are safety concerns, odors, electricity, noise from equipment, etc. If vacating your premises for any length of time consider the following: forward your mail to your temporary residence; stop newspaper and other deliveries; notify utility company, cable company, etc., of temporary suspension of services.




Do I need general contractors?


There are some items that may require general contractors such as drywall/painting; electrical; plumbing; roofing; framing/finish carpentry; flooring/carpet; installation of doors, windows, cabinets, post-construction cleanup, etc.




Do my belongings need to be moved away from the premises?


Depending on the source, nature and extent of the fire, it may be best to remove all belongings to a secure facility for cleaning, storage and to make room for restoration or construction. ServiceMaster of White Plains will work with you and your insurance claims representative to manage this process.




What about special items? Artwork, china, heirlooms, etc.


Some high-value items require restoration by a specialist. Working with your insurance claims representative, we can help you identify these and locate a qualified restorer.





ServiceMASTER of White Plains

41 Columbus Ave.

New Rochelle, NY 10801

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